What can I expect from wood furniture?
Wood is an organic product of nature and because of this, no two pieces are exactly alike. You will find variations in grain, texture and colour and that is precisely what makes it uniquely beautiful!
Can I customize the furniture I’m seeing?
Yes! We are a Custom Order store first and foremost and have many wonderful and well known lines to choose from.
How secure is shopping on this website?
Your details are safe with us, We take your security seriously, that’s why we invest in our website security. We take all precautions to make sure your details and personal information are safe.
Do you offer a trial period on your products?
Unfortunately, we do not offer any trial periods on our products unless stated
How long will my order take to arrive?
This depends on whether the item is on a “special order” basis, or from stock. Stock items can usually be delivered within two weeks. Products that are ordered specially, can take between 2 – 14 weeks to arrive. Your sales adviser will notify you of the current lead time at the point of order.
I want to cancel my order, what should I do?
Please contact the store where you made your purchase immediately to inform them. They will discuss the options with you. If your order is being made specially, it may not be possible to cancel it and this will result in a minimum 20% restocking charge being applied. Cancelled stock items may incur an administration charge.
Where is the furniture produced?
All our furniture is assembled at our Family unit in Canada. We make our own wood products. Other parts of our furniture is produced by USA, Canada and european sub-suppliers.